We know you’re keener than ever to find out when you’ll receive your orders. You can track your delivery through Australia Post parcel tracking, the Aus Post chatbot and the MyPost App.
Can I collect from the showroom?
We support Click & Collect from our Melbourne Showroom.
Can someone else pick up my Click & Collect order from the warehouse?
No. Unfortunately only the person who made the purchase can collect.
Can I get my order to be delivered to any address?
We deliver the products using a combination of Australia Post and StarTrack, depending on your choice of shipping method and location. We may not be able to ship to some areas within Australia, so please contact us to enquire about your options if you live in a remote area. We do not ship outside of Australia.
When will my order arrive?
We stock products that are both available in-store and via authorised distribution channels therefore our delivery times may vary for some items. If you have a time sensitive order please contact the store by phone or email.
Shipping delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 2 days in Metro Melbourne and between 2-5 business days outside Victoria. Remote areas of NT, QLD & WA may take longer.
We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.
What do I do in case I need to return a product?
If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.
Items can only be returned for a refund or credit in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.
If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.
Australia Hi Fi reserves the right to refuse the return if the above guidelines are not met.
Any shipping costs are the responsibility of the buyer.
EO&E, Australia Hi Fi reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Australia Hi Fi, it's Staff and Suppliers.
If you are unsure about something or feel uncomfortable please don't hesitate to contact us via email or phone 1300 200 356.
We offer 4 ways to pay for your order: Credit Card, Bank Transfer, PayPal and Telephone Order. It's important to understand the requirements and instructions before placing your order with any of the following options. We strongly recommend PayPal as a preferred payment method, as it is the most secure method for both yourself and Australia Hi Fi.