Orders, Shipping, Returns, Click & Collect

COVID-19 & Impact on Deliveries:

COVID-19 has had a dramatic impact on delivery times in Australia, with AusPost experiencing the highest volume of parcel deliveries in their history. This at a time where there are numerous workplace challenges with our delivery partners in maintaining a safe workplace whilst keeping customers safe as well. Because of these issues, delivery times may be affected. We endeavour to ship items as quickly as possible, however, the unprecedented volume of parcel deliveries means that some items may take longer to arrive than normal. These delays may also impact shipments to our warehouse. Also, please note that the Express Post Guarantee of next business delivery has been temporarily suspended due to the volume of parcels being shipped. Express Post parcels still receive a priority from AusPost, but delays may still occur.
Please see the details of how this might impact Express deliveries here: https://auspost.com.au/business/shipping/domestic-shipping/express-post/express-post-guarantee

We know you’re keener than ever to find out when you’ll receive your orders. You can track your delivery through Australia Post parcel tracking, the Aus Post chatbot and the MyPost App.

We Love Sound as much as you, and it's our business to supply a great range of quality home entertainment products in a timely fashion, so we ask for your patience during these challenging times. Stay safe and well.

 

Change Of Mind

We will only accept products back for a change of mind return with the following conditions being met:
  • We have been provided with proof of purchase from our store.
  • Prior notice has been given to us first and has taken place within 14 days of dispatch.
  • They are returned in the original packaging, sealed, unopened, unused, and the goods and packaging are in perfect as-new condition.
  • They are current products. Products that are sold as End Of Life or Clearance will not be returned.

Click & Collect

Can I collect from the showroom?

We support Click & Collect from our Melbourne Showroom.

Click & Collect: 16 Hall St East Hawthorn, 3123, Victoria, Australia

 

Click & Collect Policy
The person that places the order must present in person to collect the order. You cannot nominate a person to collect on the customer's behalf. Only the person that placed the order can collect, with a valid current photo driver's license and current address on the license.
We cannot change Delivery to Click & Collect after order is placed. If delivery is nominated, the order will be sent. Subsequent pickup is not available. The customer needs to receive their confirmation email that their order is in stock and ready for collection.

 

Can someone else pick up my Click & Collect order from the warehouse?

No. Unfortunately only the person who made the purchase can collect.

 

Shipping

Can I get my order to be delivered to any address?

We deliver the products using a combination of Australia Post and StarTrack, depending on your choice of shipping method and location. We may not be able to ship to some areas within Australia, so please contact us to enquire about your options if you live in a remote area. We do not ship outside of Australia.

When will my order arrive?

We stock products that are both available in-store and via authorised distribution channels therefore our delivery times may vary for some items. If you have a time sensitive order please contact the store by phone or email.

Shipping delivery times vary. The time taken for your order to reach you will depend on the carrier and your location. The average time taken is from 2 days in Metro Melbourne and between 2-5 business days outside Victoria. Remote areas of NT, QLD & WA may take longer.

We do not accept responsibility for carrier delivery delays but will do our best to ensure the fastest possible delivery.

Returns

What do I do in case I need to return a product?

If you need to return an item call us prior to sending anything back to us. Goods will not be accepted without prior agreement.

Items can only be returned for a refund or credit in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton. Items must be returned within a period of 7 days. No exchanges will be accepted after 7 days.

If the item is returned in original condition, you will be given a credit or a refund, excluding any shipping and insurance charges.

Australia Hi Fi reserves the right to refuse the return if the above guidelines are not met.

Any shipping costs are the responsibility of the buyer.

EO&E, Australia Hi Fi reserves the right to refuse supply of goods and services without prejudice, no correspondence will be entered into. Prices and Specification can change without notice beyond the control of Australia Hi Fi, it's Staff and Suppliers.

Orders

Please be aware that due to an increase in fraudulent transactions with credit card payments, (fraudsters are obtaining credit card numbers from when they are not the holder of the credit card), if placing an order on our website using a credit card, we may request an actual image of the credit card used and a copy of a utility bill or proof of identity to info@australiahifi.com.au. Please make sure the scanned image is clear and legible. We encourage you to blank out the middle numbers and allow us to see the first and last four numbers. We do need to see expiry and your name.

If you are unsure about something or feel uncomfortable please don't hesitate to contact us via email or phone 1300 200 356.

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We offer 4 ways to pay for your order: Credit Card, Bank Transfer, PayPal and Telephone Order. It's important to understand the requirements and instructions before placing your order with any of the following options. We strongly recommend PayPal as a preferred payment method, as it is the most secure method for both yourself and Australia Hi Fi.